Overview
Our returns and exchanges policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer an exchange.
To be eligible for an exchange, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
To complete your exchange request, you must provide proof of purchase and complete the Return/Exchange Form, which must be included in the parcel when returning the item.
Refunds
Please note that Melteme Swimwear does not offer refunds under any circumstances. We only offer product exchanges in accordance with the terms outlined in this policy.
Sale Items
Sale items are not eligible for exchange unless they are defective or damaged.
Exchanges
We replace items only if they are defective, damaged, or if you wish to exchange them for another size or product, subject to availability.
To request an exchange, please complete the Return/Exchange Form and send it together with the item to:
Melteme Swimwear Showroom
Agiou Lazarou 74
29100 Zakynthos
Greece
For exchange requests, please contact us at info@meltemeswimwear.com before returning your item.
Gifts
Items purchased as gifts may be exchanged in accordance with this policy. Refunds or gift credits are not provided.
Shipping returns
To return your product for an exchange, you should mail your product to:
Melteme Swimwear Showroom
Agiou Lazarou 74
29100 Zakynthos
Greece
Customers are responsible for all shipping costs associated with returning items and receiving exchanged products. Shipping costs are non-refundable.
Depending on your location, the time required for your exchanged product to reach you may vary.
We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at info@meltemeswimwear.com for questions related to refunds and returns.